If I buy something from HopeBag™, can I return it?
Yes (with just a few exceptions).
We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.
365-Day (No Questions Asked) Satisfaction Guarantee
Within the 365-Day Period (Beginning when the customers product is delivered - to be determined by the tracking number provided) any customer who is unhappy with, or experiences a broken product can return the product for a full refund or replacement.
Exclusive Lifetime Warranty
Customers who have purchased the exclusive lifetime warranty option for their products may request for a replacement for a broken or otherwise damaged products within the duration of their warranty (beginning the date of purchase). They cannot, however request a refund for their product after the 365-Day Satisfaction Guarantee time period.
Steps To Take When Returning A Product
Step #1 - Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase.
Step #2 - Re-pack your product safely and securely into a box or envelope. Please include a written note inside the package detailing the contents of the package, why you are returning it, your First Name, Last Name, Email Address, And RMA Number. Please also write your RMA Number on the outside of your package. This information will help to ensure you get your refund in a more timely manner. (We recommend using the same packing material used when you received the package).
Step #3 - Send your package to our Return Address (the return address will be given to you by our customer support team). To better help assist our Customer Service Department, and ensure you receive a refund on time - Please provide your Customer Service agent with the tracking number associated with your return.
Step #4 - Once we receive the product you have sent and inspect it for damage or determine the cause of damage (All returned items must be in their original state and deemed by HopeBag™ to be unworn/undamaged before they can be accepted for a refund) we will replace or refund your purchase.
NO RMA NUMBER - NO REFUND
Please Contact Our Customer Support Department For Your RMA Number.
Customers Ordering From Outside Of The United States:
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser.
If you are unfamiliar with customs fees and charges of your country, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Please contact our customer support department, and we will issue you a refund (not including shipping cost) once our system updates us that your package has been refused and is on it's way back to our warehouse.
All Customers Purchasing From HopeBag™:
Customers have a maximum of 90 days from the date their order was placed to claim their package as lost in order to receive any sort of compensation regarding their order.
** Please Be Advised refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. No exceptions will be made on where to refund the purchase, all refunds will be issued back to the method of payment used when making the purchase. **
*** HopeBag™ Does Not Pay For Return Shipping. If You Wish To Return An Item, You Are Responsible For Shipping It To Our Warehouse ***
**** HopeBag™ Is not responsible for any lost/damaged items during shipping ****